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If you cannot find the information you are looking for with reference to our help section, please contact your library with a detailed description of your problem or question.
Beaver Valley Public Library
Bowen Island Public Library
Burnaby Public Library
Cariboo Regional District Library
Castlegar & District Public Library
Chetwynd Public Library
Coquitlam Public Library
Cranbrook Public Library
Fernie Public Library
Fort Nelson Public Library
Fort St. James Public Library
Fort St. John Public Library
Fraser Valley Regional Library
Gibsons & District Public Library Grand Forks & District Public Library
Greater Victoria Public Library
Houston Public Library
Hudson's Hope Public Library
Kaslo & District Public Library
Hazelton District Public Library
Kitimat Public Library
Lillooet Area Public Library
Nakusp Public Library
Nelson Municipal Library
New Westminster Public Library
North Vancouver City Library
North Vancouver District Public Library
Okanagan Regional Library
Pemberton & District Public Library
Penticton Public Library
Port Moody Public Library
Powell River Public Library
Prince George Public Library
Prince Rupert Library
Richmond Public Library
Rossland Public Library
Salmo Public Library
Salt Spring Island Public Library Sechelt Public Library
Smithers Public Library
Sparwood Public Library
Squamish Public Library
Surrey Public Library
Terrace Public Library
Thompson-Nicola Regional District Library System
Trail & District Public Library
Tumbler Ridge Public Library
Vancouver Island Regional Library
Vancouver Public Library
Vanderhoof Public Library
West Vancouver Memorial Library
Whistler Public Library
In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Library card number
- Title(s) of problem download(s)
- Applicable software version (this information can typically be found under Help > About.)
- Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
- Internet browser and version (Internet Explorer 8.0, Firefox 3.0, etc. In most browsers, find this under Help > About.)
- If applicable, device type and operating system
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